4VPS hosting provider experience
How an international provider built a centralized infrastructure management platform based on ISPsystem solutions
About the company
4VPS is an international infrastructure service provider operating since 2017. The company specializes in providing high-performance VPS, dedicated servers, and web hosting to clients worldwide. 4VPS's global infrastructure spans over 35 countries and includes hundreds of physical servers and over 27,000 virtual machines (VPS).
The company's distinguishing feature is its strong internal expertise and a well-established, distributed team of professionals with extensive experience.
Operation of the IT department is based on a distributed model and includes several key areas: 24/7 technical support, virtualization and network engineers, as well as developers and DevOps engineers responsible for automation. For highly specialized tasks, proven outsourcing partners are engaged.
IT architecture background
Dynamic business growth and an expanding customer base revealed the limitations of the existing IT architecture. Before implementing ISPsystem solutions, the infrastructure was managed using a set of fragmented open-source solutions (Proxmox, OpenStack, KVM) and hand-crafted scripts.
This created two key problems:
- Scalability constraints – manual server management and complex tool integration prevented the infrastructure from quickly growing to meet the increasing demand.
- High operational costs and risks – labor-intensive service deployment and their associated billing processes increased costs, response times, and the risk of human error, directly threatening SLA compliance.
Task and solution
Task
The company needed a solution that could automate the lifecycle of infrastructure services (VPS, dedicated servers, hosting), but at the same time seamlessly integrate with its existing billing system, which is the technological core of the business.
Solution
After an in-depth market analysis, 4VPS selected ISPsystem products due to their flexibility, open API, and ability to deeply integrate technologies into the existing stack without a major redesign.
Project architecture after integration
A centralized management system was built based on ISPsystem products:
All of these components are integrated via a single API with 4VPS's own billing system, as well as with monitoring systems (Zabbix, Prometheus/Grafana) and DDoS protection, creating a comprehensive, manageable ecosystem.
How ISPsystem products are used
ISPsystem products have become the basis of operations:
VMmanager
manages 90% of VPS operations, automating their creation, reboot, reinstallation, and monitoring.
DCImanager
automates approximately 40% of dedicated server operations, including OS installation and hardware management.
More than 20 employees from the technical support, administration, and development departments work with the system daily. The key principle is that all operations are initiated through internal billing, which transmits commands via API to the corresponding ISPsystem control panel, ensuring full automation of the service lifecycle.
Takeaways
The implementation of ISPsystem solutions allowed 4VPS to make a qualitative leap in development while maintaining control over key business processes.
Key achievements:
Automating 70% of server provisioning processes, significantly reducing service delivery time and minimizing human error.
Efficient scaling. The system allowed us to seamlessly expand our fleet to over 27,000 VPS, serving several thousand clients.
Maintaining high standards. The infrastructure high availability level is 99.9%.
Business growth. Automation and improved operational efficiency directly contributed to a dramatic increase in the company's revenue.
Maintaining flexibility. Integration via API allowed us to preserve the unique capabilities of our own billing and tariff systems.
Opinion
