Disabling service renewal for a tariff plan

The instructions below allow you to block both automatic and manual renewal for all services linked to a deprecated tariff plan. This is useful when you need to completely phase out a tariff and migrate customers to new terms.

Description

It is necessary to disable renewal for services using a specific tariff plan. Disabling or deleting the tariff is not possible because it is already in use by active services.

Solution

To disable renewal for services using a deprecated tariff plan:

1. Navigate to Products → Tariff plans
2. Find the required tariff plan in the list and click Edit.
3. Go to the Policy block → Tariff plan end date field.
   
4. Set the date after which renewal will become impossible.
5. Click Ok to save the changes.

After saving the changes, when a customer attempts to renew a service under the deprecated tariff, they will receive the following notification:

The end date of the service validity period - 2025-11-19. You cannot renew the service for more than the specified date. 

Setting the tariff plan end date will allow you to:

• block the creation of new services under the selected tariff;
• prohibit both automatic and manual renewal of existing services after the specified date;
• notify customers about the reason why renewal is no longer possible.